When a complaint is made to the Ombudsman he may:
- Refer you to an appropriate authority;
- Make inquiries;
- Conduct an investigation and accordingly make recommendations to the appropriate authority;
The Ombudsman may on his own motion carry out an investigation if there are reasonable grounds for so doing. All information obtained by the Ombudsman in the course of investigation is privileged information and can only be used for the purpose of his investigation.